International Buyers (non UK buyers)
Shipping costs: I ship worldwide so please contact me for a shipping quote.
My pricing: My website displays prices in £GBP. You will need to use an online currency convertor to get a price in your currency.
Your country's importation laws: It is a legal requirement for me to fill out Customs forms accurately. You may be charged a customs fee & vat fee on importation to your country. Please do check these before placing your order.
Delivery: Please bear in mind that the courier I use will only attempt delivery 2, possibly 3 times, before they begin returning your eiderdown to me so it is important that you check the delivery status of your parcel (I will be doing this too). That way, if the courier encounters a problem, we can quickly get it sorted without incurring additional costs.
Returns: I really do want you to be happy with your order so if you are not completely satisfied or have any concerns, please contact me immediately. Returns must be made within a certain time frame that we can agree dependant on your country. Eiderdowns must be in a new/unused condition. All postage fees are at the buyers cost so do ask if you need a fabric sample before purchase. If there is a genuine fault with the product, I will replace or refund.
Bespoke custom sized eiderdowns are non returnable, so please take care with your measuring.
Acknowledgement & acceptance of order: I will notify you by e-mail to confirm receipt of your order, however acceptance of your order will take place upon dispatch of the product(s) ordered and I will e-mail you again to confirm dispatch.
Accuracy of content: I take every care to ensure information on this site is accurate; however some prices or details shown on the website may change from time to time and it is possible that errors will occur. I will endeavour to rectify any errors as swiftly as possible. Should an error occur you will be given the option of either (a) confirming your offer to purchase subject to the correct description or price or (b) retracting your offer and receiving a full refund if the goods have been paid for.